Support

Get help with Groov, manage your data, or delete your account.

Delete Your Account & Data

You can permanently delete your Groov account and all associated data at any time. This removes everything from our systems: habits, completions, challenge history, settings, cached coaching messages, and your email address. If you only want a fresh start, Settings → Clear All Data wipes your habit data but keeps the account.

⚠️ Deletion is permanent and cannot be undone. Your streak history, challenge progress, and all habit data will be gone forever.

Option 1: Delete in-app (recommended)

  1. 1 Open the Groov app and go to the Settings screen
  2. 2 Tap Delete Account and confirm when prompted
  3. 3 Your account and all data are deleted immediately

Option 2: If you can't sign in

  1. 1 Open a request at github.com/DevUpEast/Groov/issues titled "Account deletion request". Do not post your email address publicly; we will reply with a private way to confirm which account is yours.
  2. 2 We confirm the deletion within 30 days.

General Support

For questions, bugs or feedback, open an issue on GitHub (no account details, please) or use the support contact on the app's store listing:

Isaac East
github.com/DevUpEast/Groov/issues

We typically respond within 5 business days. Please include your device model and iOS or Android version to help us debug faster.

Frequently Asked Questions

How do I turn off habit reminders?

Every reminder has its own switch under Settings → Notifications: the daily reminders, each habit's reminder, and the evening Smart Check-in. The master switch at the top turns them all off, and you can also silence Groov in your device's notification settings.

My streak reset incorrectly. What do I do?

Streaks count consecutive days, in your device's local time zone, on which a habit hit its goal. The overall streak needs every habit done. If you think one was lost in error, open an issue with the habit name and the dates involved (no account details) and we'll investigate.

Is my habit data backed up?

Yes. Your habits, completions, challenges and settings sync to the cloud and are restored when you sign in again after a reinstall or on a new phone. Custom photo icons currently stay on the device they were chosen on.

Can I use Groov on multiple devices?

Yes. Log in with the same account on any device and your habits, completions, and settings will sync automatically.

How do I export my data?

An in-app export is on the roadmap. Until then, open an issue titled "Data export request" and we'll arrange a private way to send you a copy within 30 days.

How do I reset my password?

If you signed up with email, reset it from the Settings screen or by tapping "Forgot password?" on the sign-in screen; a reset code arrives by email within a few minutes (check spam). Apple and Google accounts have no Groov password; manage them with Apple or Google.

Can I delete my account directly in the app?

Yes. Go to Settings → Delete Account to permanently delete your account and all associated data immediately. If you can't sign in, see the deletion request steps above.

What does the AI coach see?

Only your habit names, completion statistics, how long you've used Groov and your display name, sent from our server to Anthropic's Claude API to write the message. Never your email, password or photos. Details are in the Privacy Policy.